Ryanair and business travellers: Forgive and forget

SO ENDURING is Ryainair’s niggardly reputation, that when it recently announced a new service aimed at business travellers, the Daily Mash, a satirical website, ran a story under the headline “Ryanair ‘business class’ just ticket for different airline”:RYANAIR has introduced ‘business class’ by selling tickets for proper airlines. The budget carrier said its new level of service would include a free drink, landing within half a day’s drive of your chosen destination and being on a British Airways plane.Ryanair’s customer service is second to all. It once charged a family €300 ($393) to print out five online boarding passes, after they had been unable to do so at their hotel (for good measure, Michael O’Leary, pictured, the airline’s boss, publicly described them as “stupid” when they complained). Its policing of the size of carry-on bags was once so ferocious it had to deny that check-in staff were given a bonus for each passenger they caught packing an extra centimetre—guilty flyers were charged £50 ($83) to check luggage into the hold. And Mr O’Leary once described the airline’s complaints procedure thus: “You’re not getting a refund so fuck off. We don’t want to hear your sob stories. What part of ‘no refund’ don’t you understand?”Many people accepted spiky service as the inevitable counterside to low fares. The airline has loyal advocates just as it does …

Link to article: www.economist.com/blogs/gulliver/2014/09/ryanair-and-business-travellers?fsrc=rss

Leave a Reply

Your email address will not be published. Required fields are marked *